Plan and billing
Change your plan in Quay
In Quay, open Plan and click Manage subscription to change plan, update your payment method or cancel on Shopify's billing page.
Quay is a Shopify app that enforces per-company credit limits and late-payment rules at B2B checkout for wholesale merchants.
Works on: any Shopify plan with B2B · About 2 minutes · Matches Quay as of November 2026
Plans, prices and how many companies each plan covers are on the pricing page.
- In Quay, open Plan. The Plan & billing page says which plan you are on, and when your trial ends or your plan renews.
- Click Manage subscription. Shopify’s billing page opens.
- Change plan, update your payment method or cancel there. Shopify handles the payment: Quay never sees your payment method.
The button on Plan & billing changes with the state of your subscription. Each version opens Shopify’s billing page:
- View plans & subscribe: you have no plan yet.
- Choose a plan: you cancelled, and the plan runs until the date the page shows.
- Update payment method: Shopify could not take the last payment.
- Reactivate subscription: your plan has ended.
When your store has more companies than your plan covers
The Dashboard, the page Quay opens on, and Companies show a banner that says how many companies your plan covers and how many you have. Buyers from the extra companies still place orders, but Quay applies none of your checkout rules to them and never blocks their orders. Quay doesn’t build statements for them, leaves them out of the Dashboard’s totals, and shows their buyers no credit figures. In Companies, each of those companies reads Not enforced, with “Over plan: upgrade to cover” under it. You can still change their settings, and those settings take effect once your plan covers the company. Click Upgrade plan on the banner to open Plan & billing.
What happens next
When you come back to Quay, Plan & billing names the plan you chose. If you moved to a plan that covers all your companies, the banner about companies your plan doesn't cover goes away.
Still stuck? Use the chat inside Quay or write to hello@quayhq.com.