Net terms are open to every
Shopify plan now.
Quay is the safety belt.

No. Quay is designed to work on any Shopify plan with B2B customers — no Plus migration required. Several competitors are Plus-only; not requiring Plus is one of our differentiators.

Shopify's Winter '26 release opened native B2B to all paid plans. Company profiles, per-company payment terms (Net 7/15/30/45/60/90), and self-serve B2B ordering — previously Plus-only — are now available on Basic, Grow, and Advanced. A few features stay Plus-only: deposits and partial payments at checkout, and unlimited catalogs (non-Plus plans get up to three). The upshot: any B2B merchant can now extend net terms in a few clicks — but native Shopify B2B stops at the mechanics. It doesn't include credit limits, an AR aging view, or automatic enforcement when a buyer is over their limit. That's the layer Quay adds.

Yes — for the right size. Native Shopify B2B (now on all plans) gives you Net 30/60/90 payment terms per company, vaulted credit cards, and a per-location flag that sends every order to draft for manual review. If you have a small B2B operation — say, under 10 companies — and you're comfortable reviewing every order by hand, native is enough. Quay adds the credit-management layer Shopify doesn't include: a per-company credit limit (a debt ceiling), an AR aging dashboard so you can see who's overdue, automatic enforcement at checkout when a buyer is over their limit, and a per-company policy framework so you can set trust levels without touching code. Use Quay when reviewing every order by hand stops scaling.

Your access tokens and sessions are deleted immediately, and the rest of your shop data is scheduled for deletion 30 days later. The grace window means a reinstall within 30 days keeps your policies and history; otherwise everything — audit log, order-invoice projection, policies, and caches — is permanently deleted. Opt into Shopify's "delete app data" choice on uninstall and we wipe everything immediately instead. Nothing is retained indefinitely. See our Privacy Policy for the full lifecycle.

No. Our Cart Validation Function runs under Shopify's 5-millisecond per-invocation budget — well below the threshold buyers would notice. It reads from Shopify metafields directly, with no external network calls.

Quay is fail-open: if our function errors or its data is missing, the order goes through. Blocking your buyer because of a Quay bug is worse than letting one over-limit order slip. You'll still hear about it: we re-check every order right after it's placed, so anything that slipped past a block shows up in your Telegram alerts if you've connected a chat.

Yes. Permission to complete draft orders includes permission to override checkout validation, and Shopify has no setting that separates the two. Anyone who can complete a draft order in admin can complete one Quay would block: the block appears, with a button to proceed anyway. So Quay makes it visible instead — connect a Telegram group and a message arrives within seconds with the order, company, amount, reason and who placed it.

Two things, both inside Shopify's own customer accounts. First, a notice: when a company is over its limit, overdue or on hold, Quay explains the restriction and who to contact — healthy accounts and retail customers see nothing. Second, a Finance and payments page you add once in the customer account editor: it shows the company's next due date, amount due and total outstanding, plus its credit limit, available and used — turn the credit figures off in Settings if you'd rather buyers saw only what they owe. Everything is a company-level total: the page never lists individual invoices or another contact's orders, so one buyer's activity is never exposed to another. Buyers sign in through Shopify's Customer Account, and every query is scoped to your store.

No. Quay enforces credit limits that you configure. We don't assess buyer creditworthiness, run credit checks, or make lending decisions. Credit-extension risk and decisions stay with you.

Yes. Each company has a manual enforcement override (off / hide net terms / hard block) that takes precedence over the assigned policy. Use it to pause, soft-hold, or hard-hold a single company without changing the policy you've assigned.

Yes, if you choose. Each policy decides what happens over the limit: monitor only, pay on order (the default — the buyer keeps ordering but pays upfront), or block new orders — any order that would push the company past its available credit is stopped at checkout. Orders that fit within the remaining credit still go through.

No — Quay writes the wording, so every blocked buyer sees a clear, professional message with nothing for you to write or maintain. What you control is who the buyer is told to contact: set your accounts email once in Settings and it appears in every block message.

Yes. We implement the three Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact). Our Privacy Policy together with our Terms of Service constitutes the written processing agreement required under GDPR Article 28. See the Privacy Policy for full details.

Anytime from your Shopify Admin → Settings → Apps and sales channels → Quay → Uninstall. Your subscription stops at the end of the current billing period per Shopify's billing terms. No support contact required.