New: suggested credit limits and policies from payment history
Quay now suggests a credit limit and a policy for each B2B company, from how it has paid you. Nothing changes until you apply, and each group can be undone for 30 days.
What’s new. On the Suggestions page, Quay groups your companies by how they have paid you over the last 12 months (Pays on time, Pays late, Pays very late, or Not enough history yet) and suggests a policy for each group and a credit limit for each company in it. Pays on time gets Trusted, Pays late gets Standard, Pays very late gets High Risk, and Not enough history yet gets Probation with no limit suggested. As installed, Trusted moves an overdue company to pay on order after 8 days and blocks new orders after 30; Standard does the same after 4 and 14 days; High Risk and Probation block new orders from the first overdue day; all four make an over-limit buyer pay on order, and you can change the days.
How the limit is worked out. Quay suggests a starting limit for each company: the most it owed you at one time on orders with payment terms in the last 12 months, plus 25% if it pays on time, rounded up to two significant figures. A company that pays on time and owed you at most $12,345 at once gets $16,000 ($12,345 plus 25% is $15,431, rounded up). Pays on time means that, weighted by amount, the company settles by the due date; Pays late means up to 30 days past due on average; Pays very late means more than 30 days. Only orders with payment terms count, once they have come due. A paid order counts for 12 months from its due date. Money still owed counts for as long as it is owed. A company needs at least five such orders before it gets one of these; with fewer, or with orders in more than one currency, it is in Not enough history yet.
Before and after you apply. Before you apply, Quay shows what changes at checkout for that group: how many companies would be blocked, move to pay on order, or be unblocked, and which limits it would set. You can leave any company out of a group and choose any of your policies for it. A limit or policy you set yourself stays as it is: Quay suggests changing it only when something has changed since you set it (the company pays differently, or owes close to your limit), and says why. Undo puts each company back to the limit and policy it had before; limits and policies you changed by hand since then stay.
Where to find it. Open Suggestions in the Quay menu. The companies list also has a Suggested tab, and a Review suggestions button when there is something to review; a company with a suggestion shows a Suggested line on its page, with a Review link. Suggestions cover the companies your plan includes, on every plan, while the plan is active or in its trial.
New installs start on the dashboard. A store that installs Quay now goes from choosing a plan straight to the Quay dashboard, with a five-step setup guide: Quay imports orders and companies, Quay reads payment history, Review suggestions, Add the company card to Shopify admin, and Add Quay to buyer accounts. There is no waiting screen: the import runs as the guide’s first step, and you can open any other page while it does. If your store finished installing Quay before this release, the guide stays closed: your suggestions are on the Credit protection card on your dashboard, with a Review button, and under Suggestions in the Quay menu.
What did not change:
- Nothing at checkout changes until you apply a suggestion.
- A limit or policy you set yourself stays as it is.
- Your existing policies and their days are exactly as you left them.
- Suggestions come only from your own orders. Quay runs no credit checks, uses no outside data, and makes no lending decisions: a suggestion changes nothing until you apply it.
The same rules, with the policy each group gets, are in how to set B2B credit limits in Shopify. The payment verdicts the groups are built on arrived in see how each company has actually paid you.