New: block orders that go over the credit limit
Until now, when a company went over its credit limit, Quay had two responses: keep watching, or take away net terms so the buyer pays upfront. Paying upfront is the right brake for most stores — the sale still happens, you just take on no new credit.
But some merchants told us it isn’t enough. When your own sales team places the orders — draft orders, phone orders, the counter at your warehouse — “pay upfront” at checkout is a speed bump, not a stop sign. They wanted a real one.
Update (August 2026): a block stops buyers at checkout, but not your own staff — anyone who can complete a draft order in Shopify admin can proceed past it, and no Shopify permission prevents that. Quay now sends a Telegram alert when that happens.
So policies now have a third over-limit option: Block new orders. With it, any order that would push a company past its available credit simply doesn’t go through. The buyer sees a clear message with your accounts email, so they know exactly who to call. Orders that fit within the remaining credit still work — the block only catches the order that would cross the line.
A few things that haven’t changed:
- Your existing policies behave exactly as before. Nothing switches on by itself — blocking is a choice you make per policy, in Policies → Over limit.
- Pay-upfront is still the default, and still the right choice for most stores. Save the block for the customers — or the ordering flows — where you need a hard stop.
- A Quay problem never blocks your checkout. As always, if anything goes wrong on our side, orders go through. We’d rather let one over-limit order slip than stop a paying customer because of our bug.
To turn it on: open Policies, pick (or clone) a policy, set Over limit to Block new orders, and assign the policy to the companies it should protect. That’s it.